Order without any fears. Your shippings and your returns are offered (from 150€ of purchase) from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg. ♥
Returns are available from Metropolitan France, Belgium, Germany, the Netherlands and Luxembourg.
If you do not live in one of these countries, the return must be sent at your expense to the following address:
12 avenue de l’énergie,
59560 Comines, France.
To prepare a return:
For more information on the return process, click here.
You can contact our customer service at the following email address: firstname.lastname@example.org and they will send you a return label as soon as possible ☺
No need to send us your pretty pouch back, it's our gift for you ♡ It's always a pleasure seeing it come to life in your home. ☺ Also, keep the little touches that we’ve slipped into your package.
It is not possible to make a standard exchange. Just send us back the item that you wish to return. If you want a new size or another design, we invite you to order on our e-shop again.
Items purchased during archives can be neither returned nor exchanged.
As soon as we have processed your refund, you will receive a confirmation e-mail which will inform you that the refund has been sent.
It will then take between 5 to 10 working days to receive the refund into your bank account. If you chose PayPal as your payment method, you will be refunded directly.
An order paid in part or in full using a voucher or a gift card will be automatically reimbursed with a new voucher which will be sent to you by e-mail.