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Order without any fears. Your shippings and your returns are offered (from 150€ of purchase) from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg. ♥
Returns and refunds :
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Are returns free?
Returns are available from Metropolitan France, Belgium, Germany, the Netherlands and Luxembourg.
If you do not live in one of these countries, the return must be sent at your expense to the following address:
ETS SCHOUTTETEN,
Zone d’activité
12 avenue de l’énergie,
59560 Comines, France. -
How do I return something?
To prepare a return:
- Go to “My account” at the top right of corner your screen.
- Click on “My returns”.
- Select the products you wish to return.
- Download the label to stick on your package.
For more information on the return process, click here.
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I am unable to download my return label, what should I do?
You can contact our customer service at the following email address: bonjour@orta-store.com and they will send you a return label as soon as possible ☺
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I want to return my order. Do I have to return it in its entirety or can I keep the bag?
No need to send us your pretty pouch back, it's our gift for you ♡ It's always a pleasure seeing it come to life in your home. ☺ Also, keep the little touches that we’ve slipped into your package.
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Is it possible to exchange an item?
It is not possible to make a standard exchange. Just send us back the item that you wish to return. If you want a new size or another design, we invite you to order on our e-shop again.
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Is it possible to return items purchased during the archive?
Items purchased during archives can be neither returned nor exchanged.
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When will I be reimbursed?
As soon as we have processed your refund, you will receive a confirmation e-mail which will inform you that the refund has been sent.
It will then take between 5 to 10 working days to receive the refund into your bank account. If you chose PayPal as your payment method, you will be refunded directly.
An order paid in part or in full using a voucher or a gift card will be automatically reimbursed with a new voucher which will be sent to you by e-mail.