STOCK SALE: Returns are at the customer's expense, within a period of 14 days.                                   L'ÉTÉ PARTIE 1: The April collection is online.                              


STOCK SALE: Returns are at the customer's expense, within a period of 14 days.                                   L'ÉTÉ PARTIE 1: The April collection is online.                              

Delivery & Returns


Packages are dispatched by our logistics team within 3 to 5 working days. Then, the carrier takes over to deliver your order as quickly as possible.

For our collection launches and Rendez-vous Responsable, this can take up to 10 working days.


Countries Shipping method Delivery rate
< 200€
> 200€
Belgium Bpost - Home delivery 5,5€ Free
Bpost – Collection point 5€ Free
Bpost – Parcel locker 5€ Free
Collection in La Baraque Orta
Jean Stasstraat 16A, 1060 Brussels
France Colissimo at home without signature 8€ Free
Colissimo at home with signature 8€
Colissimo pick-up point 7€
Chronopost – Express delivery before 1pm
For any order validated before 1 p.m.
Chronopost – Express delivery in pick-up point
For any order validated before 1 p.m.
Luxembourg and Netherlands Bpost - Home delivery 8€ Free
Germany Bpost - Home delivery 9€ Free

Rest of the world

Please note that for some countries, customs fees may be added. These will be at your expense.

Geographic areas Countries Delivery rate
Other European countries Monaco, Spain, Portugal, Italy, Austria, Jersey, Andorra 10€
Switzerland, Ireland, United Kingdom, Sweden, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Hungary, Poland, Czech Republic 11€
Denmark 12€
Lichtenstein, Vatican City 14€
Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania 15€
San Marino, Balearic Islands 16€
Turkey, Serbia 17€
America United States 12€
Canada 19€
Brazil 25€
Asia China, South Korea, Singapore, Japan, Thailand, Israel, Taiwan, Vietnam, Hong Kong 20€
United Arab Emirates
Africa Ceuta 15€
Canary Islands, Melilla 16€
Morocco, Madeira Island 17€
Oceania Australia 20€
DOM-TOM Guadeloupe, French Guiana, Martinique, Saint-Martin, Saint-Barthélémy, Saint-Pierre-et-Miquelon, Mayotte, Reunion Island 16€
New Caledonia, Wallis and Futuna 17€
French Polynesia 20€

Return & Refund

  1. Return period

    You have a period of 14 days after receipt of your order to return the items that do not suit you.

    Good news ! Returns are offered from France, Belgium, Germany, the Netherlands and Luxembourg.

  2. Request a return

    Go to your account, by clicking on your first name at the top right of your screen.

    Then click on “my returns”.

    Select the concerned order then the items you wish to return.

    All you have to do is download the return document, to add into your parcel. In the absence of this document, we will not be able to process your return or refund it.

    If you live in one of the countries where returns are offered, you will have the option to download your return label.

  3. Prepare your package

    Items must be returned to us in the same condition as when received, with their original tags, unused, unworn and unwashed.

    Otherwise, we will unfortunately be obliged to refuse your return and will therefore not be able to refund it.

    Stick the shipping label previously downloaded from your customer space on your parcel or go to your post office to post your package and send it to us at:

    • Zone d’activité de l'énergie
    • 12 avenue de l’énergie
    • 59560 Comines
    • France
  4. Refund

    Upon receipt of your return package in our logistics warehouse, your will receive the refund of the items within 10 to 15 days.

    Each item is refunded via the payment method used for the order.

  5. No standard exchange possible, for a new size or a new model you just have to reorder on the eshop.

  6. If in doubt, you will find the answers to all your questions here.