Delivery & Returns

Return & Refund

1. Return time

   

   Good news!

   We offer free returns.
   In order to be eligible
   for a refund,
   you have to return the item within 14 days of receiving
   your order.

   Returns are available for Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands,
   and Luxembourg.

2. Request a return

   

   Go to “My account” at the top right corner of your screen.

   Click on “My returns”.

   Select the items you want to return.

   You just have to download the label to stick on your package.

3. Prepare your parkage

   

   The items must be in the same condition (new, unworn, and unwashed) and arrive in the same packaging that you received them in.

   In the opposite case, we’ll have the right to deduct from the reimbursement the pressing or packaging costs of the product(s) concerned.

   Stick the previously downloaded and printed shipping label on the package.

4. Refund

   

   Upon receipt of your package, you will receive a refund to the original payment method within fifteen days.

   Only available for Metropolitan France, Belgium, Germany,
   the United Kingdom, the Netherlands
   and Luxembourg.

   If you do not live in one of these countries, you may return the item at your own expense at: ETS SCHOUTTETEN,
   Zone d’activité,
   12 Avenue de l'énergie,
   59560 Comines, FRANCE.

No standard exchange possible, for a new size or a new model you juste have to reoder on our eshop :).

Our returns and refunds policy does not apply to our lovely end of collection sales.