Rendez-vous Responsable Delivery and return costs at your expense Shipping within 15 working days

 

Rendez-vous Responsable Delivery and return costs at your expense Shipping within 15 working days

Delivery & Returns

Orta offers free shipping to Metropolitan France, Belgium, Germany, the Netherlands and Luxembourg for orders of 200€ and up. Click on your continent to check your options :)

During collection launches, the delivery time for your packages might be longer than usual.

During our Rendez-vous Repsonsable, delivery costs are exceptionally at your expense, regardless of the total amount of your order and the country of delivery.

Europe

CountryAt homePoint retrait
Belgium 5.50 € 5 €
France 8 € 7 €
Netherlands 8 € -
Luxembourg 8 € -
Monaco 8 € -
Germany 9 € -
Spain 10 € -
Portugal 10 € -
Italy 10 € -
Austria 10 € -
Jersey 10 € -
Andorra 10 € -
Switzerland 11 € -
Ireland 11 € -
United Kingdom 11 € -
Sweden 11 € -
Slovenia 11 € -
Slovakia 11 € -
Latvia 11 € -
Lithuania 11 € -
Estonia 11 € -
Hungary 11 € -
Poland 11 € -
Czech republic 11 € -
Denmark 12 € -
Lichtenstein 14 € -
Vatican City 14 € -
Bulgaria 15 € -
Croatia 15 € -
Cyprus 15 € -
Finland 15 € -
Greece 15 € -
Iceland 15 € -
Malta 15 € -
Norway 15 € -
Romania 15 € -
San Marino 16 € -
Balearic Islands 16 € -
Turkey 17 € -
Serbia 17 € -

America

CountryAt home
United States 12 €
Canada 19 €
Brazil 25 €

Asia

CountryAt home
China 20 €
South Korea 20 €
Singapore 20 €
Japan 20 €
Thailand 20 €
Israel 20 €
Taiwan 20 €
Vietnam 20 €
Hong Kong 20 €
Lebanon 25 €
United Arab Emirates 25 €

Africa

CountryAt home
Ceuta 15 €
Canary Islands 16 €
Melilla 16 €
Morocco 17 €
Madeira Island 17 €

Oceania

CountryAt home
Australia 20 €

DOM-TOM

CountryAt home
Guadeloupe 16 €
French Guiana 16 €
Martinique 16 €
Saint-Martin 16 €
Saint-Barthelemy 16 €
Saint-Pierre-et-Miquelon 16 €
Mayotte 16 €
Reunion 16 €
New Caledonia 17 €
Wallis-et-Futuna 17 €
French Polynesia 20 €

Return & Refund

  1. Return period

    You have a period of 14 days after receipt of your order to return the items that do not suit you.

    Good news ! Returns are offered from France, Belgium, Germany, the Netherlands and Luxembourg.

  2. Request a return

    Go to your account, by clicking on your first name at the top right of your screen.

    Then click on “my returns”.

    Select the concerned order then the items you wish to return.

    All you have to do is download the return document, to add into your parcel. In the absence of this document, we will not be able to process your return or refund it.

    If you live in one of the countries where returns are offered, you will have the option to download your return label.

  3. Prepare your package

    Items must be returned to us in the same condition as when received, with their original tags, unused, unworn and unwashed.

    Otherwise, we will unfortunately be obliged to refuse your return and will therefore not be able to refund it.

    Stick the shipping label previously downloaded from your customer space on your parcel or go to your post office to post your package and send it to us at:

    • ETS SCHOUTTETEN
    • Zone d’activité de l'énergie
    • 12 avenue de l’énergie
    • 59560 Comines
    • France
  4. Refund

    Upon receipt of your return package in our logistics warehouse, your will receive the refund of the items within 10 to 15 days.

    Each item is refunded via the payment method used for the order.

  5. No standard exchange possible, for a new size or a new model you just have to reorder on the eshop.

    For items available at our Rendez-vous Responsable, delivery and return costs are your expense.

  6. If in doubt, you will find the answers to all your questions here.