Packages are dispatched by our logistics team within 3 to 5 working days. Then, the carrier takes over to deliver your order as quickly as possible.
For our collection launches and Rendez-vous Responsable, this can take up to 10 working days.
|Countries||Shipping method||Delivery rate|
|Order < 200€||Order > 200€|
|Belgium||Bpost - Home delivery||5,5€||Free|
|Bpost – Collection point||5€||Free|
|Bpost – Parcel locker||5€||Free|
|Collection in La Baraque Orta
Jean Stasstraat 16A, 1060 Brussels
|France||Colissimo at home without signature||8€||Free|
|Colissimo at home with signature||8€|
|Colissimo pick-up point||7€|
|Chronopost – Express delivery before 1pm||15€|
|Chronopost – Express delivery in pick-up point||12€|
|Luxembourg and Netherlands||Bpost - Home delivery||8€||Free|
|Germany||Bpost - Home delivery||9€||Free|
Please note that for some countries, customs fees may be added. These will be at your expense.
|Geographic areas||Countries||Delivery rate|
|Other European countries||Monaco, Spain, Portugal, Italy, Austria, Jersey, Andorra||10€|
|Switzerland, Ireland, United Kingdom, Sweden, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Hungary, Poland, Czech Republic||11€|
|Lichtenstein, Vatican City||14€|
|Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania||15€|
|San Marino, Balearic Islands||16€|
|Asia||China, South Korea, Singapore, Japan, Thailand, Israel, Taiwan, Vietnam, Hong Kong||20€|
United Arab Emirates
|Canary Islands, Melilla||16€|
|Morocco, Madeira Island||17€|
|DOM-TOM||Guadeloupe, French Guiana, Martinique, Saint-Martin, Saint-Barthélémy, Saint-Pierre-et-Miquelon, Mayotte, Reunion Island||16€|
|New Caledonia, Wallis and Futuna||17€|
Return & Refund
You have a period of 14 days after receipt of your order to return the items that do not suit you.
Good news ! Returns are offered from France, Belgium, Germany, the Netherlands and Luxembourg.
Request a return
Go to your account, by clicking on your first name at the top right of your screen.
Then click on “my returns”.
Select the concerned order then the items you wish to return.
All you have to do is download the return document, to add into your parcel. In the absence of this document, we will not be able to process your return or refund it.
If you live in one of the countries where returns are offered, you will have the option to download your return label.
Prepare your package
Items must be returned to us in the same condition as when received, with their original tags, unused, unworn and unwashed.
Otherwise, we will unfortunately be obliged to refuse your return and will therefore not be able to refund it.
Stick the shipping label previously downloaded from your customer space on your parcel or go to your post office to post your package and send it to us at:
- ETS SCHOUTTETEN
- Zone d’activité de l'énergie
- 12 avenue de l’énergie
- 59560 Comines
Upon receipt of your return package in our logistics warehouse, your will receive the refund of the items within 10 to 15 days.
Each item is refunded via the payment method used for the order.
No standard exchange possible, for a new size or a new model you just have to reorder on the eshop.
If in doubt, you will find the answers to all your questions here.