Follow my order

Return & Refund

1. 

   Return period

   You have a period of 14 days after receipt of your order to return the items that do not suit you.

   Good news ! Returns are offered from France, Belgium, Germany, the Netherlands and Luxembourg.

2. 

   Request a return

   Go to your account, by clicking on your first name at the top right of your screen.

   Then click on “my returns”.

   Select the concerned order then the items you wish to return.

   All you have to do is download the return document, to add into your parcel. In the absence of this document, we will not be able to process your return or refund it.

   If you live in one of the countries where returns are offered, you will have the option to download your return label.

3. 

   Prepare your package

   Items must be returned to us in the same condition as when received, with their original tags, unused, unworn and unwashed.

   Otherwise, we will unfortunately be obliged to refuse your return and will therefore not be able to refund it.

   Stick the shipping label previously downloaded from your customer space on your parcel or go to your post office to post your package and send it to us at:

   • ETS SCHOUTTETEN
   • Zone d’activité de l'énergie
   • 12 avenue de l’énergie
   • 59560 Comines
   • France

4. 

   Refund

   Upon receipt of your return package in our logistics warehouse, your will receive the refund of the items within 10 to 15 days.

   Each item is refunded via the payment method used for the order.

5. 

   No standard exchange possible, for a new size or a new model you just have to reorder on the eshop.

   For items available at our Rendez-vous Responsable, delivery and return costs are your expense.

6. If in doubt, you will find the answers to all your questions here.