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Order without any fears. Your shippings and your returns are offered (from 150€ of purchase) from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg. ♥
Delivery & Returns
Orta offers free shipping to Metropolitan France, Belgium,
Germany, the Netherlands and Luxembourg for orders of 150€ and up. Click on your continent to check your options :)
During collection launches, the delivery time for your packages might be longer than usual
| Europe | à domicile | point relais |
|---|---|---|
| Belgium | 4,5€ | 4€ |
| France | 6€ | 6€ |
| Germany | 7€ | |
| Netherlands, Luxembourg | 7€ | |
| Spain, Portugal, Italy, Austria, Ireland | 10€ | 10€ |
| Andorra, Jersey, United Kingdom | 10€ | |
| Switzerland, Denmark, Sweden, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Hungary, Poland, Czech republic | 11€ | 11€ |
| Lichtenstein, Vatican City, Isle of Man, Guadeloupe, French Guiana, Martinique, Saint Martin, Saint Barthelemy, San Marino, Saint-Pierre-et-Miquelon | 14€ | |
| Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania, Balearic Islands | 15€ | 14€ |
| Balearic Islands | 15€ | |
| Turkey, Serbia, Wallis et Futuna | 17€ | |
| Russia | 20€ | |
| America | à domicile | |
| United States | 12€ | |
| Canada | 19€ | |
| Mexico | 23€ | |
| Argentina, Brazil, Chile, Panama, Costa Rica | 25€ | |
| Porto Rico, Netherlands Antilles | 26€ | |
| Asia | à domicile | |
| China, South Korea, Singapore, Japan, Thailand, Israel, Taiwan, Vietnam, Hong Kong | 20€ | |
| Malaysia | 24€ | |
| Lebanon, United Arab Emirates, Kuwait, Macao | 25€ | |
| Africa | à domicile | |
| Mayotte, Reunion | 14€ | |
| Canary Islands, Ceuta, Melilla | 15€ | |
| Algeria, Morocco, Tunisia, Madeira Island | 17€ | |
| South Africa | 24€ | |
| Seychelles, Mauritius | 26€ | |
| Oceania | à domicile | |
| New Caledonia, French Polynesia | 17€ | |
| Australia | 20€ | |
| New Zealand | 25€ | |
Return & Refund
-
Return time
Good news!
We offer free returns.
In order to be eligible
for a refund,
you have to return the item within
14 days of receiving
your order.Returns are available for Metropolitan France, Belgium, Germany, the Netherlands,
and Luxembourg. -
Request a return
Go to “My account” at the top right corner of your screen.
Click on “My returns”.
Select the items you want to return.
You just have to download the label to stick on your package.
-
Prepare your parkage
The items must be in the same condition (new, unworn, and unwashed) and arrive in the same packaging that you received them in.
In the opposite case, we’ll have the right to deduct from the reimbursement the pressing or packaging costs of the product(s) concerned.
Stick the previously downloaded and printed shipping label on the package.
-
Refund
Upon receipt of your package, you will receive a refund to the original payment method within fifteen days.
Only available for Metropolitan France, Belgium, Germany,
the Netherlands
and Luxembourg.If you do not live in one of these countries, you may return the item at your own expense at: ETS SCHOUTTETEN,
Zone d’activité,
12 Avenue de l'énergie,
59560 Comines, FRANCE.
No standard exchange possible, for a new size or a new model you juste have to reoder on our eshop :).
Our returns and refunds policy does not apply to our lovely end of collection sales.