Delivery & Returns

Delivery

Orta delivers worldwide, so delivery time and shipping cost may differ depending on your location

For orders from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands or Luxembourg, deliveries and returns are free for all orders above €150.

For orders below this amount, shipping costs will be 4,50€ for Belgium and 6 € for Metropolitan France, 7 € for Germany, the Netherlands and Luxembourg, and 10 € for the United Kingdom.


  For countries outside of the European Union, additional Custom taxes may be applied and are at your own expense.

 Delivery costs :

 

 

 AT HOME 

   

RELAY POINT 

Belgium (free for orders ≥ than 150€)

4,5€

4€

France (free for orders ≥ than 150€)  

6€

6€

Germany (free for orders ≥ than 150€)

7€

Netherlands, Luxembourg (free for orders ≥ than 150€)    

7€

6€

The United Kingdom (free for orders ≥ than 150€)

10€

10€

Spain, Italy, Portugal, Autriche, Ireland, Andorra, Jersey

10€

10€

Switzerland, Denmark, Sweden, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Hungary, Poland, Czech Republic 

11€

 11€

United States

12€

Liechtenstein, French Guiana, Guadeloupe, Reunion Island, Martinique, Mayotte, Saint Barthélémy, Saint Martin, Vatican City, San Marino, Isle of Man, Saint Pierre et Miquelon

14€

       

Malta, Croatia, Finland, Norway, Greece, Cyprus, Romania, Iceland, Bulgaria, Canary Islands, Ceuta, Balearic Islands, Melilla

15€

14€

Turkey, Morocco, Algeria, Tunisia, French Polynesia, Madeira Island, Serbia, Wallis and Futuna, New Caledonia

17€

Canada

19€

China, South Korea, Singapore, Australia, Japan, Thailand, Israel, Taiwan, Russia, Vietnam, Hong Kong

20€

Mexico

23€

South Africa, Malaysia

24€

Argentina, Brazil, Chile, Macau, New Zealand, Panama, Costa Rica, United Arab Emirates, Kuwait, Lebanon

25€

Netherlands Antilles, Mauritius, Puerto Rico, Seychelles

26€

***Prices are displayed all taxes included

Exchange and Returns

If you are disappointed with your purchase, you have a period of fourteen days (after receipt of your order)
to return your order, free of charge*, for a refund.

Returns are free from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg

**Note: The rules concerning returns are not applicable to lingerie (bra, bodysuit) for reasons of hygiene.  Additionally, no returns will be accepted on products on sale or purchased with promotional codes.

  1. 1. Request a return/exchange

    Request a return/exchangeTo return an item, go to your Customer Zone. Then click on « my returns » and select the products you want to return. You can then download the label that will allow you to return your package.

  2. 2. Prepare your package

    Prepare your packageItems must be returned in good condition and in their original packaging, unused, unworn and unwashed.

    Stick the shipping label previously downloaded and printed onto your package

  3. 3. Reimbursement

    Reimbursement

  4. You will receive a refund within fifteen days in the account used during your payment

* From Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg only.