Delivery & Returns
Delivery
Orta delivers worldwide, so delivery time and shipping cost may differ depending on your location
For orders from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands or Luxembourg, deliveries and returns are free for all orders above €150.
For orders below this amount, shipping costs will be 4,50€ for Belgium and 6 € for Metropolitan France, 7 € for Germany, the Netherlands and Luxembourg, and 10 € for the United Kingdom.
For countries outside of the European Union, additional Custom taxes may be applied and are at your own expense.
Delivery costs :
|
|
AT HOME |
RELAY POINT |
|
Belgium (free for orders ≥ than 150€) |
4,5€ |
4€ |
|
France (free for orders ≥ than 150€) |
6€ |
6€ |
|
Germany (free for orders ≥ than 150€) |
7€ |
|
|
Netherlands, Luxembourg (free for orders ≥ than 150€) |
7€ |
6€ |
|
The United Kingdom (free for orders ≥ than 150€) |
10€ |
10€ |
|
Spain, Italy, Portugal, Autriche, Ireland, Andorra, Jersey |
10€ |
10€ |
|
Switzerland, Denmark, Sweden, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Hungary, Poland, Czech Republic |
11€ |
11€ |
|
United States |
12€ |
|
|
Liechtenstein, French Guiana, Guadeloupe, Reunion Island, Martinique, Mayotte, Saint Barthélémy, Saint Martin, Vatican City, San Marino, Isle of Man, Saint Pierre et Miquelon |
14€ |
|
|
Malta, Croatia, Finland, Norway, Greece, Cyprus, Romania, Iceland, Bulgaria, Canary Islands, Ceuta, Balearic Islands, Melilla |
15€ |
14€ |
|
Turkey, Morocco, Algeria, Tunisia, French Polynesia, Madeira Island, Serbia, Wallis and Futuna, New Caledonia |
17€ |
|
|
Canada |
19€ |
|
|
China, South Korea, Singapore, Australia, Japan, Thailand, Israel, Taiwan, Russia, Vietnam, Hong Kong |
20€ |
|
|
Mexico |
23€ |
|
|
South Africa, Malaysia |
24€ |
|
|
Argentina, Brazil, Chile, Macau, New Zealand, Panama, Costa Rica, United Arab Emirates, Kuwait, Lebanon |
25€ |
|
|
Netherlands Antilles, Mauritius, Puerto Rico, Seychelles |
26€ |
***Prices are displayed all taxes included
Exchange and Returns
If you are disappointed with your purchase, you have a period of fourteen days (after receipt of your order)
to return your order, free of charge*, for a refund.
Returns are free from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg
**Note: The rules concerning returns are not applicable to lingerie (bra, bodysuit) for reasons of hygiene. Additionally, no returns will be accepted on products on sale or purchased with promotional codes.
-
1. Request a return/exchange
To return an item, go to your Customer Zone. Then click on « my returns » and select the products you want to return. You can then download the label that will allow you to return your package. -
2. Prepare your package
Items must be returned in good condition and in their original packaging, unused, unworn and unwashed.Stick the shipping label previously downloaded and printed onto your package
-
3. Reimbursement
- You will receive a refund within fifteen days in the account used during your payment
To return an item, go to your Customer Zone. Then click on « my returns » and select the products you want to return. You can then download the label that will allow you to return your package.
Items must be returned in good condition and in their original packaging, unused, unworn and unwashed.
* From Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg only.