Rendez-vous Responsable Delivery and return costs at your expense Shipping within 15 working days


Rendez-vous Responsable Delivery and return costs at your expense Shipping within 15 working days

Cher Orta

The answers to your questions


What are the different types of payment?

You can pay for your order :

  • By credit card
  • Via Paypal
  • Via Bancontact
  • Via Alma (payment in several instalments without charge, only available for Belgium, France, Germany, Spain and Italy)
  • By voucher or gift card

Are the payments secure?

Don't worry, payments made on our eshop are secure.

For your information, Orta does not collect any of your payment details. These are used by a secure payment platform.

How do I use my voucher/gift card?

After selecting your favourite items, simply go to your shopping bag, insert your code in the "Voucher" field and click on "Ok".

The amount in your shopping bag will be updated instantly.

My voucher/gift card isn't working, what can I do?

If you get an error message when you try to redeem your voucher/gift card with your order, please check that you are logged in to your Orta customer account.

Then, please check that there are no spaces before or after the code.

Also, if you have already used your voucher/gift card once in a previous order, please note that the remaining balance is on a new voucher, it is the old code to which you must add "-2".

Finally, if you are still having problems redeeming your voucher/gift card, please contact us by email at

My payment was refused, what should I do?

If your payment was refused, your order has not been processed.

We invite you to place a new order.

My order status says "payment error", what should I do?

This means that your order has unfortunately not been processed. Don't worry, you won't be charged. You can now place a new order with your favourite items.

I want to place a pre-order. When will I be charged?

When you buy our lovely pre-ordered items, you will be charged when your order is confirmed, as you would with a regular order.

You will then receive your parcel with the pre-ordered item, according to the delay announced at the time of your purchase. This period is generally one to two months and varies according to the items and their different stages of production.