You have 14 calendar days from the day after receiving your items to notify us of your decision to withdraw, without giving a reason. If items from a single order are exceptionally delivered separately, the period starts on the day after the last item is received. If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day.

This right applies to standard pre-order items. The period does not start when you pay or place the order. You may also exercise your right of withdrawal before delivery. Statutory exceptions include goods made to your specifications or clearly personalised; starting manufacture after an order is placed does not, in itself, amount to personalisation.

To withdraw, send us a clear statement, for example by email to bonjour@orta-store.com or by post to the seller’s address in these terms. You may use the model withdrawal form, but this is not compulsory. You do not have to use your customer account. Providing your order number and the relevant items helps us process your request.

After notifying us, you have 14 days to send the items back. Dispatch before that deadline is sufficient: the parcel does not need to have reached the warehouse by then. Keep proof of postage. Please include the return slip available in your customer account if you have it; its absence does not remove your right of withdrawal.

You may try on items as you would in a shop to assess their nature, characteristics and size. Protect them for transport and retain packaging and labels where possible. You may be liable for a justified loss in value resulting from handling beyond this assessment. No automatic washing, dry-cleaning or restoration fee is charged merely because you return an item.

Returns are covered from mainland France, Belgium, Germany, the Netherlands and Luxembourg under Orta’s communicated return procedure. From other countries, you bear the direct return costs if informed of them before ordering. Contact us for instructions and the return address. These arrangements are separate from the handling of defective goods.

We refund the amounts due without undue delay and no later than 14 days after receiving your withdrawal notification. Unless we offer to collect the goods ourselves, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.

If you withdraw from the entire order, the refund includes the original standard delivery charges; any extra cost for a more expensive delivery method you selected is excluded. We use the original payment method unless you expressly agree to another method at no cost to you. We do not impose store credit instead of a refund that is due.

We do not offer standard exchanges for a different size, colour or model: you can return the item and place a new order subject to availability, which is not guaranteed after a pre-order closes. This does not limit your remedies for non-conforming goods under article 13.2. Earlier orders retain any more favourable terms applicable to them.

Model withdrawal form (complete and send only if you wish to withdraw): To LES COMPTOIRS D’ORTA, at the address in article 2, bonjour@orta-store.com. I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [items]. Ordered on / received on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s), only for a paper form: [signature]. Date: [date]. Delete as appropriate.

Non-conforming goods are covered by the statutory guarantee, separately from change-of-mind returns. New consumer goods benefit from a two-year statutory conformity guarantee from delivery, without prejudice to any more favourable mandatory rights. The 14-day withdrawal period does not limit this guarantee.

What the guarantee does not cover : The guarantee does not cover normal wear and tear or damage caused by an accident, improper use or care that does not follow the instructions on the label, including washing, drying or ironing instructions.

Each claim is assessed individually, in accordance with the legal rules on the burden of proof. Premature wear caused by a lack of conformity of the product remains covered.

Contact bonjour@orta-store.com with your order details and a description of the defect. Photos can help us assess the issue. Failure to request a return within 14 days does not remove your statutory guarantee rights.

Under the conditions laid down by law, you may request repair or replacement free of charge, unless impossible or disproportionate. A price reduction or termination of the sale with a refund is available in the circumstances provided by law, including where bringing the goods into conformity is impossible or is not completed within a reasonable time and without significant inconvenience. Orta bears the costs necessary to remedy a defect covered by the guarantee.

Orta is responsible for its obligations under applicable law. Nothing in these terms limits the statutory conformity guarantee, the right of withdrawal or other mandatory consumer rights.

We do not exclude liability where exclusion is prohibited, including for fraud, gross negligence, death or personal injury for which we are responsible. A technical error on the website does not affect your mandatory rights or our obligations under an accepted order.

You acknowledge and agree that any copyright, trademark or other intellectual property rights in the information or content on this site shall at all times remain with us or our licensees.

You are permitted to use this information to the extent expressly permitted by us. This does not prevent you from using this website to the extent necessary to make a copy of any order or details of a Contract.

You must not knowingly introduce viruses, Trojan horses, logic bombs or other harmful content, attempt unauthorised access to the website, its server or databases, or disrupt its operation, including through denial-of-service attacks.

These acts may be criminal offences. We may report them to the relevant authorities and cooperate with them. Access to the website may be terminated in case of misuse. Our liability remains subject to article 14 and mandatory law.

The website may contain links to third-party websites or documents for information purposes. We do not control their content. Those services are subject to their own terms, without affecting our statutory obligations.

We communicate mainly by email about your order. Information that must legally be provided on a durable medium is sent in a form you can retain. A later change to a webpage does not change the agreed terms. Your statutory rights remain unaffected.

You can contact us at bonjour@orta-store.com or by post to the seller’s address in these terms. Any unequivocal statement is sufficient to exercise withdrawal under article 13.1; neither a customer account nor exclusively electronic communication is compulsory. We use the contact details you provide to inform you about your order.

The Contract between you and us is binding on you and us and our respective heirs and assigns.
You may not transfer, assign, charge or otherwise dispose of any Contract, or any of your rights or obligations under it, without our prior written consent. You may not transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of your rights or obligations under it, at any time during the term of the Contract. For greater clarity, no transfer, assignment, charge or other disposition will affect any legal rights you may have as a consumer or in any way negate, reduce or limit any warranty we may have given you, whether expressed or implied.

If an event meeting the legal conditions for force majeure prevents performance, we inform you about its consequences and possible solutions and take reasonable steps to limit its effects. A manufacturing or transport delay does not automatically constitute force majeure. This provision does not remove your mandatory rights to termination and refunds or allow delivery deadlines to be extended indefinitely.

If we waive, at any time during the course of the Contract, our insistence on the strict performance of any of your contractual obligations, or any of these Terms and Conditions, or if we waive any of our rights or recourse to which we are entitled under the Contract, this shall not constitute a waiver of such rights or recourse and shall not relieve you from compliance with such obligations.
A waiver by us of any breach shall not constitute a waiver of any subsequent breach.
No waiver by us of any of these Terms and Conditions shall be effective unless we expressly state that it is a waiver and you are notified in writing in accordance with the Notifications section above.

If any provision of these Terms and Conditions or of a Contract is found to be invalid, illegal or unenforceable by any competent authority, it shall be severed from the remaining provisions which shall remain valid to the extent permitted by law.

The contract includes these terms and the information provided before the order, including item characteristics, price, the agreed delivery period and the order confirmation. These terms do not exclude binding pre-contractual information or commitments, or your statutory remedies.

We may change these terms for future orders. A later amendment does not change the terms of an order already placed, except as required by mandatory law. Earlier orders retain their applicable terms, including any more favourable rights.

Contracts for the purchase of products concluded through our site shall be governed by Belgian law.
Any dispute arising out of or in connection with such Contracts shall be subject to the non-exclusive jurisdiction of the Belgian courts.
The provisions of this article shall in no way affect any legal rights you may have as a consumer.

We are LES COMPTOIRS D'ORTA SPRL and we process your personal data as co-processors. This means that we are jointly responsible for the processing and protection of your personal data.

Among other purposes, we will use your data (obtained online) to manage your registration as a user, to manage the purchase of products, to answer your questions, and to send you personalised communications.

We are competent to process your data for various reasons. The most important is that it is necessary to fulfil the contract you have entered with us by registering and making a purchase, although there are other reasons why we are permitted to do so, such as the need to answer your questions or the consent given to send you our newsletters.

We share your data with our logistics team who help us to deliver to you efficiently and as quickly as possible. We also share your data with our development team who help us solve IT problems.

You have the right to access, correct and delete your personal data. In some cases, you also have other rights, for example, the right to object to the processing of your data or the right to portability.