Order without any fears. Your shippings and your returns are offered (from 150€ of purchase) from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands and Luxembourg. ♥
An idea is jumping into your mind? Don't lose any more time, here is where you will find answers to your more common questions. If you not find these answers, feel free to send us a mail at firstname.lastname@example.org
It’s easy-peasy! Here are the instructions:
Welcome, you are now part of the Orta community! ☺
When you register, you can tick the box “Subscribe to our newsletter” and you’ll be the first to receive all our news and updates ☺
If you already have a customer account, simply go to the footer of our website and enter your e-mail address in the “Join our community” field ☺
When an item is out of stock, you may still have the opportunity to make a purchase if we receive any returns on your favorite item ☺
In order to do this, simply go to the product sheet of the item you want, and click on the desired size.
Then click on “Notify me” and fill in your email address to be notified when it comes back in stock. We’re keeping our fingers crossed for you! ☺
Payment methods you can use:
Don’t worry, all payments made in our e-shop are perfectly secure ☺
As an additional note, Orta does not collect any payment data. Everything is stored and used by a secure payment platform.
After selecting your preferred items, simply insert your promotional code in the “Coupon” field and then click “OK”.
The total cost of your cart will be adjusted.
If your payment was refused, we advise you to reload your order and use another payment method.
If the problem persists, do not hesitate to contact our customer service at the following address: email@example.com
Our logistics team is working hard to have your package delivered to you between 2 to 5 days after the placement of your order.
Some items may have longer delivery times than others. In these cases, you’ll see the date indicated on the product sheet when you place your order.
You can always track your package thanks to the tracking link we send to you by e-mail.
You will then be redirected to the carrier’s website, which will allow you to track the status of your package on its way to your home ☺
If you package was lost, send us an e-mail at firstname.lastname@example.org we will find a solution together ☺
We allow free returns from Metropolitan France, Belgium, Germany, the United Kingdom, the Netherlands, and Luxembourg.
For more information, see “Deliveries and Returns” in the “About” tab at the top of our home page.
Standard exchanges are not possible. If you want a new size or another model, simply re-order on our e-shop after returning the item that doesn’t work for your size or needs.
Once we send you the refund, you will receive a confirmation e-mail that will indicate that the payment has been made.
It will take between 5 to 10 business days for the refund to appear on your bank or PayPal account balance.
An order paid in part or in full with a voucher or gift card will be automatically refunded using a voucher that will be sent to you by e-mail.
We put out a new collection on our e-shop every month. Don’t hesitate to follow us on social media to see previews of our new items.
We are proud to say that our creations are made in family factories in France and Portugal.
Our factories work together and use their unique know-how to produce quality items for you.
Here are our tips for taking care of your clothes. Write it down, girls ☺
Our customer service officers are doing their best to answer your e-mails as soon as possible. On the occasion of collection releases, it might take us a little bit longer to get to you. We apologize in advance.
Our customer service is available and ready to help from Monday to Friday from 10:00 to 18:30 at the following address email@example.com and by phone at +32 2 633 29 45 and +33 1 79 73 22 24.